Customer Facing Systems and CRM Consultancy

About Us

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We have developed an industry proven methodology to assist companies to understand their true needs for their CRM and customer facing corporate needs.  Based in soft systems methodology business analysis techniques and experience of being in the CRM, Customer Database Marketing and Customer Service market for over 20 years. Applied in harmony with other methodologies such as Prince 2, ITIL EDMS, this robust but flexible methodology is an essential element of delivering successful change.

In many instances we have been used to provide informed support to management's business objectives to ensure that distraction is avoided and problems overcome to avoid project creep or huge increases in budget or timescale.

We have worked with some of the biggest CRM and ERP software providers out there including Siebel, SAP, Epicor, Lagan, Retek amongst other smaller software providers

Our Goals
  • To help clients achieve the best customer service and CRM function possible.
  • To maintain the highest quality standards for our thought leadership.
  • To be honest, clear and without bias or agenda.
  • To  promote an inclusive Joined-up workplace and help clients and the community.

Neil Willetts * 20 Parvis Road * West Byfleet * Surrey * England * KT146HA *
Phone: 0044 19323 47000*  Mobile: 0044 7710 560065 *

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