We have developed an industry proven methodology to assist companies to understand their true needs for
their CRM and customer facing corporate needs. Based in soft systems methodology business analysis techniques and
experience of being in the CRM, Customer Database Marketing and Customer Service market for over 20 years. Applied in harmony
with other methodologies such as Prince 2, ITIL EDMS, this robust but flexible methodology is an essential element of delivering
successful change.
In many instances we have been used to provide informed support to management's business objectives to ensure
that distraction is avoided and problems overcome to avoid project creep or huge increases in budget or timescale.
We have worked with some of the biggest CRM and ERP software providers out there including Siebel, SAP, Epicor, Lagan,
Retek amongst other smaller software providers
