Customer Facing Systems and CRM Consultancy

Getting Your Customer Facing Services and CRM Systems Right!

You need clarity, experience and honesty to make new IT systems work. This means a clarity of purpose with no alterior agendas. You also need to have a complete handle on stakeholder expectations. Yes IT is a wonderful thing and yes it can take you to the Moon but it needs strict control and full engagement of the whole organisation if you are to achieve what is desired.

We are here to add a catalist to the project mix to give you a higher chance of achieving what needs to be achieved.

We have been in the customer systems business since 1985, and pride ourselves on providing clients with a different approach to the whole issue of the Customer Facing Systems, Customer Service and CRM.

Clients work with us to understand their unique set of circumstances and then determine what business system is needed, this includes the need to change processes and organisation necessary to deliver world class customer service at the same time as their IT.

If you are looking to get your customer interactions working better for you, then maybe we should be talking!

Member of the following organisations:

Neil Willetts * 20 Parvis Road * West Byfleet * Surrey * England * KT146HA *

Phone: 0044 19323 47000* Mobile: 0044 7710 560065 *

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