Customer Facing Systems and CRM Consultancy

Volvo Cars Customer Service Project 3

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Volvo Cars Customer Services

Gothenberg Sweden

 

volvoc70-3-interior.jpg
Volvo C70 interior

Charged with writing their Customer Services Communications Strategy this is a significant global change programme. This project involved the delivery of an as-is audit, the creation of a drilled down to-be vision and a gap analysis across all VCCS global customer services, sales, products and activities. The project identified many sub-projects to be project managed. Working closely with stakeholders in workshops we created a co-ordinated and unified future business model and service architecture complete with implementation plan to realise this vision in an environment of heavily restricted budgets.

Volvo Cars Website

Neil Willetts * 20 Parvis Road * West Byfleet * Surrey * England * KT146HA *
Phone: 0044 19323 47000*  Mobile: 0044 7710 560065 *

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